• Customer-initiated returns (change of mind, preference, or ordering the wrong item) incur a 15% processing fee; for orders under $79, original shipping is non-refundable.

• Non-customer-initiated returns receive a full refund.

Important Notes

• Refund requests must be submitted within 14 days of delivery.

• Refunds are calculated based on the actual amount paid, including any discounts or promotions.

• Refunds are issued to the original payment method and in the original order currency.

If you are unsure whether your item qualifies, please review
What items are eligible for return or refund?

To submit a request, please follow
How can I request a return or refund?