This article explains whether your order qualifies for a return or refund.

Before submitting a request, please review the eligibility conditions below.

Eligible Orders

Your item may be eligible for return or refund if:

• The request is made within 14 days of delivery

• The product was purchased directly from BOOKOO
  (https://bookoocoffee.com) or from an authorized distributor

• A valid proof of purchase is provided

Product Condition Requirements

To be eligible:

• The product must be unused

• The product must be unopened

• All original packaging and accessories must be intact

Items may be refused if they show signs of use, damage, or improper handling.

Non-Eligible Items

The following are not eligible for return or refund:

• Items purchased from unofficial or third-party channels

• Products without valid proof of purchase

• Gift cards

• Sale items marked as non-returnable in advance

Does Eligibility Mean I’ll Receive a Full Refund?

Eligibility only indicates whether a return or refund request can be accepted.
It does not guarantee a full refund.

For non-quality issues, all approved refunds are partial, with payment processing fees and a restocking fee deducted.

For quality issues, approved refund requests are eligible for a full refund. 

For refund amount details, please review
What refund amount can I expect?

If your item qualifies and you are ready to proceed, please follow
How can I request a return or refund?