Symptoms of a frozen scale
The display remains stuck for an extended period.
The left and right buttons do not respond.
Connecting the charging cable has no effect.
Solution
Fully drain the battery until the scale powers off automatically.
The time required to fully discharge depends on the remaining battery level. This process may take several hours, or in some cases, up to a full day.
Recharge the scale completely.
Turn the scale back on.
Update to the latest firmware according to this instruction:
How Do I Update My BOOKOO Device Firmware? .
Note
Do not interrupt the charging or firmware update process.
This procedure is safe and helps reset the internal system, resolving most freezing issues.
If the problem persists after these steps, contact our customer support team for further assistance: support@bookoocoffee.com