BOOKOO is committed to providing high-quality products. Our warranty covers defects in materials and workmanship under normal use for a specified period, giving you confidence in your purchase.

What Does the Warranty Cover?

• This warranty applies only to BOOKOO products purchased through the BOOKOO official website (bookoocoffee.com), Amazon, or authorized distributors.

• It covers device malfunctions caused by defects in materials or workmanship.

• By registering an account on the BOOKOO official website (bookoocoffee.com), you may extend your warranty by an additional year.

What Is Not Covered?

This warranty does not cover:

• Normal wear and tear.

• Accidental damage, misuse, or abuse.

• Unauthorized disassembly, repair, or modification.

• Damage caused by natural disasters, fire, water immersion, or other force majeure events.

• Damage due to improper use (especially important for high-precision devices like coffee scales).

• Consumable products (e.g., filters, batteries, or other items listed as consumables).

Note: 

• Repairs or replacements performed during the warranty period do not extend or reset the original warranty.

• If the failure is caused by user error or the warranty has expired, support may still be available, but repair fees, shipping, and taxes may apply.

• Warranty terms and service policies may vary by sales channel or platform. Some platforms may provide different warranty policies. Please refer to your purchase channel for details.

For assistance, contact our customer support team: support@bookoocoffee.com

For related information, see: How to Claim Your Warranty